Ticketly AISmarter Discord Support with Ticketly AI
Ticketly AI turns your Discord server into a reliable support assistant fast answers in DMs, automatic ticket handoff when needed, and a clean dashboard for full control.
Ticketly AI is powered by large language models. We cannot guarantee that every answer, summary or automatic category choice is 100% correct, but the system is tuned and tested to be as stable and predictable as possible.
Pricing
Standard
7 €/month
- Full AI Ticket Assistant
- 1 Discord server
- All core features
Custom
12 €/month
- Custom bot name & logo
- Full AI Ticket Assistant
- 1 Discord server
- All core features
Why Choose Ticketly AI?
Instant Assistance
Users get fast, accurate answers directly in DMs. If AI cannot help, Ticketly AI automatically creates a ticket with full context.
Configurable
Control tone, categories, languages, ticket embeds, and routing rules from your dashboard live updates with zero downtime.
Secure by Design
Private database, text-only AI requests, and full Discord-compliant workflows. Your data stays safe and isolated per license.
Learns Your Server
AI answers based on your own Knowledge Base and News feed, ensuring replies stay correct, up-to-date, and unique to your community.
Built for Staff Teams
Ticket summaries, auto-routing, staff role mentions, and clean transcripts ensure your team gets context instantly no more guesswork.
Fast Setup, Zero Maintenance
Setup takes under a minute. No hosting, no servers, no bot restarts. Everything updates automatically through your dashboard.
Getting Started
Purchase a Plan
Choose the plan that fits your server. Your license activates automatically right after payment.
Sign in with Discord
Log in with Discord to connect your server and access your dashboard instantly.
Configure the Bot
Customize AI settings such as language, tone, categories, and embed styling directly in the dashboard.
Start Using the Bot
Run /setup to create your support channel. You can move it anytime using /move-embed. Invite the bot from your license page, or use your custom invite link if you purchased a custom bot.
Core Features
AI Ticket Management
DM answers first; creates tickets only when necessary. Staff get a concise summary to jump in fast.
Dynamic Config
Adjust texts, categories, and language in real time. Per-guild customization included.
Multi-language
Users can write in their own language and the AI replies in that same language. When a ticket is opened, the summary is also written in the user’s language unless you’ve forced a specific language in the dashboard.
Automatic Categories
The AI automatically chooses the most relevant category (e.g. Whitelist, Donation, Bug Report) based on the user’s message and mentions the correct staff roles instantly.
Ticket Summaries
Every ticket comes with an AI-generated summary so staff can understand the user’s problem instantly. If the user never chats in DMs, the summary is based on their original panel prompt. If they do chat, the AI summarises the entire DM session for maximum context.
Automatic Closure
Inactive tickets auto-close after your chosen window, with timely warnings sent to the user.
Live Knowledge Feed
The server continuously reads and stores all selected chat channels in real time. The AI uses this live data to respond with the most up-to-date and context-aware information.
Stripe Subscriptions
Secure billing, automatic invoicing, and renewal notices. Manage everything from your account.
Transcripts
Every closed ticket is stored as a searchable transcript per license. Owners can review conversations per guild, while individual users can browse and delete their own transcripts from a dedicated page.